Frequently Asked Questions
Are your website prices VAT inclusive?
No, all prices listed on this website are subject to VAT at the prevailing rate.
Do you hire items that are not on your website?
Yes, we have a large selection of items in our warehouse that are not advertised on our website, so if you do see the item please contact us to enquire.
Can I collect the goods myself?
To avoid delivery charges, we recommend smaller orders being collected from our warehouse.
Clients wishing to collect and return equipment to our premises are requested to ensure they send a large enough vehicle! If you are in any doubt whatsoever, please check with us.
Warehouse opening times are normally 8am-3pm, Monday to Friday…and Saturday mornings by prior arrangement only, but please check prior to your journey.
What time will you deliver and collect?
Our deliveries and collections will be made Monday to Friday between the hours on 8am & 3pm. A timeslot will be confirmed on the day the delivery is due. We cannot guarantee our driver will get to you at a specified time.
Do I have to clean the goods I hire?
All goods should be returned clean, unless otherwise arranged prior to delivery.
We do offer a washing up service at 30% of the one day hire rate. If you wish to use this service, please remove any excess food from crockery and liquid from glassware prior to repacking in their delivery boxes.
Do you have a minimum order quantity?
There is no minimum for orders being collected and returned from our warehouse.
A £50 minimum order is required to qualify for delivery & collection. A delivery & collection charge will also be applied
How do I pay?
We accept cash & BACS transfers and most credit/debit cards. Payment by credit/debit card will be subject to a 2% charge.
How long can I keep the goods hired?
Hire period is based on a 1 day hire (excluding weekends) which covers supply on one day, use on the next day, and return the following day unless by prior agreement. Hire for longer than the standard period will incur an additional day charge at 25% of the original item price plus VAT.
Are there charges for damages or breakages?
We understand that accidents happen and we allow a small allowance for this. Breakages or damage outside of the allowance will be subject to a charge to replace the item at cost price plus VAT.
What are your delivery charges?
Delivery can be arranged on request for an additional charge. Our delivery charges are based on distance from our warehouse and if there is any set up required of the items.
Do i need to pay a deposit?
We do not take deposits on smaller orders and only require a deposit on hire value items. Your sales advisor will advice you of this upon enquiry.
Will you bring the items to where i need them on delivery?
Our delivery is a door to door service, meaning we will unload and deliver to the nearest ground floor door. We unfortunately cannot offer to bring items over long distances on foot or up large amounts of stairs, elevators or lifts.